Up to Speed: United Parcel Service Gets Deliveries Done by Driving Its Workers.
Grabbing a package under his arm. Joseph Policy, a driver for United Parcel Service (UPS), bounds from his brown delivery truck and toward an office building here. A few paces behind him, Marjorie Cusack, a UPS industrial engineer, clutches a digital timer. Her eyes fixed on Mr. Polise, she counts his steps and times his contact with customers Scribbling on a clipboard, Mrs. Cusack records every second taken up by stoplights. traffic, detours, doorbells, walkways, stairways, and coffee breaks. “If he goes to the bathroom, we time him,” she says.
Such attention to detail is nothing new at UPS. the nation’s largest deliverer of packages. Through meticulous human-engineering and close scrutiny of its 152,000 employees, the privately held company, which is based in Greenwich, Connecticut. has grown highly profitable despite stiff competition. In fact. UPS is one of the most efficient companies anywhere, productivity experts say.
“You never see anybody sitting on his duff at UPS.” says Bernard La Londe. a transportation professor at The Ohio State University. “The only other place you see the same commitment to productivity is at Japanese companies:’