Types of E-Services
E-services can be divided into several broad categories that are defined by the types of individuals and/or organizations that provide and use these services. Three of these major categories are referred to as (a) business-to-consumer (B2C). (b) consumer-to-consumer (C2C), and (c) business-to-business (B2B). In addition. there are also e-services that can involve a government agency, which are referred to as either government-to-business (G2B) or government-to-consumer (G2C), Within these broad categories. there are several different types of services that can be provided. We present five of these services within the e-service framework: (a) e-tailers, (b) customer support, (c) network providers, (d) information providers, and (e) application service providers, Some firms provide only one type of service. while others may provide several. For example, an e-tailer will often also provide customer support.