Technology Trends in Services
Advances in technology, including improved automated equipment, voice recognition systems high-speed data transmission lines (like broadband), and faster and more powerful computers; also have had a significant impact on services. Contributing to the growing trend in services is the fact that large amounts of data are readily accessible today and can be transmitted inexpensively over long distances. We identify several major trends in the
delivery of services that are a direct result of technology. It is important to note that these trends are not mutually independent: rather. the exact opposite is true they are highly dependent on one another.