signs, Symbols, and Artifacts Operations Management Assignment Help

signs, Symbols, and Artifacts

These refer to aspects of the service operation that have social significance, For example, bank buildings often include columns and stone to gave the feeling of security. The offices of large law firms and consulting practices frequently are done in dark woods and thick carpets to connote success and traditional values  waters in tuxedos and waiters in white shirts. hats, and aprons each gives certain signals term of establishing the customers’ expectations of the operation.

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