Scheduling Consecutive Days Off A practical problem encountered in man: service organizations is setting schedules so that employees can have two consecutive day – off even though the operation is open seven days a week. The importance of the problem sterns from the fact that the Fair Labor Standards Act requires that overtime be paid for …
AUTOMATED SCHEDULING FOR SERVICE WORKERS Kronos, lnc., located in Waltham, Massachusetts, provides a fully automated Workforce Management System that consists of the following three major modules: (a) Business Forecaster, (b) WorkForce Planner, and (c) Smart Scheduler. The Business Forecaster module uses historical data from POS systems, traffic counters, and other source to develop a forecast of future sales. The system is sufficiently flexible to …
The use of Technology in Scheduling As in most facets of business, information technology has had a significant impact on the ability of the manager to schedule workers. Early computer programs for scheduling workers were often cumbersome to use and also very limited in their applications. However, the advent of faster and more powerful computers coupled with newer …
Converting Worker Requirements into Daily Work Schedules The next step in the scheduling process is the conversion of order requirement for each time interval into a daily work or shift schedule, The basic goal here is to schedule a sufficient number of workers in a given time period to meet the expected demand at the target service …
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Converting Customer Demand into Worker Requirements Worker requirements· in service operations can be divided into two major categories: front-of-the-house and backof the-house. Front-of-the-house workers are defined as those who have direct contact with the customer. Examples would include a teller at a bank, a cashier at a discount department store. or the check-in personnel at an airline …
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