Revolutionary Services Operations Management Assignment Help

Revolutionary Services

The upper-right quadrant of Exhibit 3.11 represents new services that provide both very new content and a very new method of delivery  These services typically take much longer to bring to market and require significantly more of the firm’s resources than do any of the other categories  For example  FedEx created the overnight delivery service  using the delivery component of airplanes rather than the more traditional ground transportation  Price line com provides another good example in this category with its on line bidding for hotel rooms and airline tickets through the Internet.

Posted by: anderson

Share This