Review and Discussion Questions
1. Why are work measurement and time study activities still necessary today?
3. What are the major differences between work measurement and work sampling? What are the objectives in each case?
4. Is there aJ}inconsistency when a company requires precise time standards and, at the same time, encourages job enrichment?
6. Automated systems such as voice recognition units (VCUs) increase the efficiency of a call center, but what are the disadvantages of these systems?