Quality Management

Service Guarantees

Service Guarantees Warrantees are common for products such as automobiles, washing machines, and televisions. Such warrantees guarantee that these products will work throughout a stated period of time or else they will be either repaired or replaced free of charge. Less common are guarantees for services. ever the less. Christopher Hart has suggested that the service guarantee can be …

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Cost of Failure

Cost of Failure Costs of failure pertain to nonconforming and non performing products. Also included in this category are the costs associated with the evaluation and disposition of customer complaints As stated earlier, we further subdivide failure costs into internal and external failure costs.

Cost of Detection/Appraisal

Cost of Detection/Appraisal Costs of detection or appraisal are those costs associated with evaluating the quality of the product. Costs included in this category are incoming material inspection, tests and inspection throughout the transformation process, test equipment maintenance, and products destroyed during destructive testing.

Cost of Prevention

Cost of Prevention Costs of prevention, by definition. are those costs incurred by an organization in its effort to prevent defective goods and services from being produced. Included in this category are investments in machinery, technology, as well as education and training programs, which are designed to reduce the number of defects that the process produces. Also …

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The Cost of Quality

The Cost of Quality Following Juran’s model, we divide the cost of quality into three major categories: (a) cost of prevention. (b) cost of detection/appraisal, and (c) cost of failure. The third category, the cost of failure, is further subdivided into internal failure costs and external failure costs. The total cost of quality is the sum of …

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