New Product and Service Development and Process Selection

Kinko’s Copier Stores

Kinko’s Copier Stores “We’re not your average printer:’ says Annie Odell, Kinko’s regional manager for Louisiana. She’s right. She may have the only print shops in town where customers come as much for the company as for the copies. It’s a free-wheeling, high-tech operation that marches to the beat of a different drum machine. It looks chaotic; it …

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No Mock-Up

No Mock-Up After everyone on the team gave their thumbs-up, the data for the parts were electronically transferred directly into computer-aided manufacturing systems at the various suppliers. The NCR designers were so confident everything would work as intended that they didn’t bother making a mock-up. DFM can be a powerful weapon against foreign competition. Several years ago, IBM used …

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