Introduction to Operations Management

Integration of Manufacturing and Services

Integration of Manufacturing and Services More recently manager have recognized the importance of both manufacturing and cervices and the need to integrate the two primary objective of this text is to emphasize integrate integration Companies that want to succeed as world-class operations therefore must devote resources to both areas In addition production and service must be compatible with each …

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OM in Services

OM in Services As stated earlier Theodore Levitt was probably one of the first to demonstrate how many of the concepts and tools that had been developed for manufacturing operations could also be applied to service operations. By using these tools  services also could realize many of the inefficiencies of operation that had previously been limits to manufacturing. …

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The Marriage of OM and Information Technology

The Marriage of OM and Information Technology Today as we noted earlier information technology (IT) plays a critical role in the design and management of production processes  Business process reengineering  supply chain management and sophisticated tools for systems integration such as SAP all defined later in the book require integrated solutions that marry OM and IT.  To illustrate …

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