Facilities with Direct Interface with the Customer Operations Management Assignment Help

Facilities with Direct Interface with the Customer

Businesses that require the actual presence of the customer as part of the service process are often referred to as brick and mortar operations because of their physical structures, Examples of these I) type of

Facilities with Direct Interface

Facilities with Direct Interface

services include restaurants, hotels, branch offices of banks, hospitals. and traditional retail operations such as supermarkets, large department stores, and small clothing boutiques For firms with these types of decentralized facilities, the critical success factor is the amount of sales that a given location can generate, Consequently, many location services have developed sophisticated forecasting models for predicting the sales that potential new locations can generate. (Forecasting models that are used to evaluate potential new locations based on predicted sales are presented in Chapter 9.)

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