Enterprise Resource Planning (ERP)
An ERP ) stem provides a firm with a common software infrastructure and database. These systems are discussed in detail in the next section of this chapter.
Supply Chain Management (SCM) These software systems primarily focus on how firms interact with the suppliers that are part of their overall supply chain. Depending on where the firm is in its supply chain, this also can involve customers. The topic of supply chain management is presented in detail in Chapter 13.
New Product Development (NPD) New product development software focuses on linking the engineering function with the operations function within a firm to facilitate the transfer of new product drawings and models into manufactured products. These software systems include CAD/CAM, which was discussed earlier in this chapter. Some software packages, such as that offered by Parametric Technology, also provide similar links with
vendors who are directly involved in a firm's new product development process. The topic of new product development is addressed in detail in Chapter 3.
Customer Relationship Management (CRM) Customer relationship management software. such as that provided by Siebel Systems. focues on the interface between the firm and its customer. In addition to having order entry capability, these systems collect customer-specific data, which allow the firm to provide customer-specific solutions. These software systems are typically addressed in marketing.