Category Archives: The Role of Technology in Operations

Evolution of ERP Systems

Evolution of ERP Systems ERP Systems didn't just happen overnight. Rather. they are an outgrowth. or the next generation, of materials requirements planning (MRP) sy tern and manufacturing resources planning (MRP II), which were developed and introduced within the manufacturing function in the late 1960s and 1970s, and which are discussed in detail in Chapter 18. Evolution of ERP Systems   MRP systems provide

Defining ERP Systems

Defining ERP Systems Prior to .the introduction of ERP systems, each functional area within an organization typically had its own software and database. These software packages often were incompatible with each other, which prevented transactions from taking place directly between systems. In addition with more than one database, there often were multiple records for the same piece of data, which, in turn, caus

Enterprise Resource: Planning (ERP) Systems

Enterprise Resource: Planning (ERP) Systems In the last decade, there has emerged a new generation of software systems that link all of the various functional areas within an organization. The goal of these systems, which are known as enterprise resource planning (ERP) systems, is to provide a company with a single, uniform software platform and database that will facilitate transactions among the different fun

Enterprise Resource Planning (ERP)

Enterprise Resource Planning (ERP) An ERP ) stem provides a firm with a common software infrastructure and database. These systems are discussed in detail in the  next section of this chapter. Enterprise Resource Planning (ERP)   Supply Chain Management (SCM) These software systems primarily focus on how firms interact with the suppliers that are part of their overall supply chain. Depending on where the

Information Technology

Information Technology As illustrated in Exhibit 4.2, the use of information technology in  manufacturing operations can be divided into four major groups of software systems: (a) enterprise resource planning (ERP), (b) supply chain management (SCM), (c) new product development lNPD J. and (d) customer relationship management (CRM). These software packages. as the exhibit suggests, have significant overlap in t

Technology in Manufacturing.

Automation The term automation is familiar to all. but a commonly agreed-upon definition still eludes us Some authorities view automation as a totally new set of concepts that relate to the automatic operation of a production process: others view it simply as an evolutionary development in technology in which machinery performs some or all of the process control function. Automation is a set of concepts. but it

How Technology Affects Operations

How Technology Affects Operations Operations strategy defines the way in which a firm competes in the marketplace. Examples of these strategies include (a) low cost, (b) quality, (c) speed of delivery, and (d) customization. As we learned in Chapter 2, managers in the past had to decide which of these strategies was most applicable to the particular market segment they were serving. In so doing, they recognized


TECHNOLOGY IS ONLY A TOOL After completing some business in the LA area, I returned my rental car to the Avis parking lot at Los Angeles International Airport (lAX) As I started to get out of the car and unload my bags, an Avis attendant greeted me with a handheld computer and asked me for a copy of my rental agreement I said to him, “Don’t bother. I need to go to the check-in desk anyway, as I

The Role of Technology in Operations

Chapter Objectives • Introduce the different ways in which technology can add value to the operations function within an organization. • Identify the various ways in which technology can be used in a manufacturing company. • Describe enterprise resource planning (ERP) systems and how they impact an organization. • Demonstrate the different ways in which technology can be integrated into service operatio